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At Vexcards, we are passionate about bringing your favorite Pokémon cards right to your doorstep. Below is everything you need to know about our shipping process, ensuring your order arrives safely and quickly!

1. Processing Time

• Order Processing: Once your order is placed, it will be processed within 1-2 business days.
• Pre-Orders: For any pre-ordered items, shipping will commence on the release date specified on the product page.

2. Shipping Methods & Rates

We offer a range of shipping options to suit your needs:

Domestic Shipping (Within [The Netherlands]):

• Standard Shipping: 1-3 business days | Cost depending on carrier.
• Free Shipping on orders over €150!

International Shipping:

International orders may take 7-21 business days depending on your location.

• Standard International Shipping: On calculation.

Please note: Taxes may apply depending on destination.

3. Shipping Times

Estimated shipping times may vary depending on the destination:

• Domestic Orders: Typically arrive within1-3 business days.
• International Orders: Typically arrive within 7-21 business days, depending on customs clearance.

4. Tracking Your Order

Some orders come with a tracking number, which will be sent via email as soon as your order has shipped. You can use this number to track your package at any time on our website or through the carrier’s tracking portal.

5. Lost, Delayed, or Damaged Shipments

While we strive to ensure a smooth delivery process, sometimes things can go wrong:

• Lost Packages: If your package is lost, please contact us within 14 days of the expected delivery date, and we will work with you to resolve the issue.
• Damaged Goods: If your package arrives damaged, please provide us with photos of the item and packaging within 48 hours.

6. Customs, Duties, and Taxes (For International Orders)

International shipments may be subject to additional customs duties, taxes, or fees upon arrival in the destination country. These are not included in our shipping rates and are the buyer's responsibility. Please check with your local customs office for more information.

7. Incorrect Shipping Information

It is the customer's responsibility to provide accurate shipping information at the time of purchase. If you realize you entered incorrect information, please contact us immediately. We cannot be responsible for delays or lost packages due to incorrect shipping details.

8. Contact Us

If you have any questions or concerns regarding our Shipping policy, please reach out to us: